phlago Responsible Gaming – Keep It Fun, Keep It Safe

phlago is committed to providing a safe, fair, and enjoyable entertainment environment for all members across the Philippines. We recognise that while the vast majority of our members play for fun, some individuals may develop problematic gaming habits that can affect their wellbeing and finances. Our responsible gaming programme is designed to give every member the information and tools they need to stay in control at all times. We take our duty of care seriously and work continuously to improve the safeguards available on our platform. If you ever feel that your gaming is no longer enjoyable or is causing stress, we encourage you to use the tools described on this page or to reach out to our support team immediately. Gaming should always be a form of entertainment — never a way to earn income or escape personal problems. phlago is here to help you keep it that way.

Problem gaming can affect anyone, regardless of age, income, or experience. It is important to recognise the warning signs early so that you can take action before the situation becomes more serious. Common signs include spending more money than you can afford, chasing losses, neglecting work or family responsibilities, feeling anxious or irritable when not playing, and using gaming as a way to escape stress or negative emotions. If you recognise any of these signs in yourself or someone you know, we encourage you to use the self-assessment tools available through our support team. You do not need to be in crisis to seek help — reaching out early is always the right decision. phlago will never judge you for asking for support, and all conversations with our team are handled with complete confidentiality.

If you or someone you care about is struggling with gaming-related issues, there are professional support services available in the Philippines that can provide confidential guidance and assistance. The National Council on Problem Gambling Philippines and PAGCOR's responsible gaming programme both offer resources for individuals and families affected by problem gambling. We encourage members to seek help from qualified professionals if they feel their gaming habits are causing harm. Our support team can also provide guidance on accessing these resources and can assist with account restrictions while you seek help. Remember that seeking support is a sign of strength, not weakness, and that recovery is always possible with the right help in place.

phlago strictly enforces a minimum age requirement of 21 years for all members in the Philippines, in line with applicable Philippine gaming regulations. All new registrations are subject to age verification, and we reserve the right to request supporting documentation at any time to confirm a member's age and identity. If we have reason to believe that a minor has accessed the platform, the account will be suspended immediately pending investigation. We strongly encourage parents and guardians to make use of parental control software to prevent underage access to online gaming platforms. Protecting minors from exposure to gambling content is a responsibility we take extremely seriously, and we will always act swiftly to address any concerns in this area.

• Always set a budget before you start playing and stick to it, regardless of whether you are winning or losing.
• Treat any money you deposit as the cost of entertainment, not as an investment you expect to recover.
• Take regular breaks during your sessions and avoid playing when you are tired, stressed, or under the influence of alcohol.
• Never chase losses — if you have reached your limit for the day, log out and return another time with a fresh mindset.
• Keep gaming in balance with your other hobbies, social activities, and responsibilities to family and work.
• Use the account tools available on phlago — deposit limits, session reminders, and reality checks — to stay in control at all times.
• If gaming stops being fun, take a break. Our self-exclusion tool is always available and our support team is ready to help.

All responsible gaming tools on phlago are accessible directly from your member account dashboard. You do not need to contact support to set or lower a deposit limit, enable session reminders, or activate reality checks — these changes take effect immediately once saved. If you wish to increase a deposit limit or shorten a self-exclusion period, a mandatory waiting period applies to ensure the decision is considered carefully. We designed our account controls to be easy to find and simple to use, because we believe that removing friction from responsible gaming decisions is one of the most important things we can do for our members. If you have any difficulty locating or using these tools, our support team is available around the clock to assist you.