phlago Privacy Policy – How We Handle Your Personal Data

When you register and use phlago, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card. Technical data — including your IP address, device type, browser, and session activity — is collected automatically when you access the platform. We collect only the minimum data required to deliver a safe, compliant, and enjoyable experience. You are responsible for ensuring that all information you provide is accurate and kept up to date.

The personal data we collect is used exclusively to operate and improve the phlago platform for members in the Philippines. Your account information is used to verify your identity, process transactions, and deliver the services you have requested. We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies. Transaction data is retained to comply with anti-money laundering obligations and other requirements under Philippine law. Technical and usage data helps us identify and fix platform issues, optimise performance, and improve the overall member experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will never sell your personal information to third-party advertisers or marketing companies.

phlago does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and who are contractually bound to handle your data securely and only for the purposes we specify. Where required by Philippine law, regulation, or a valid court order, we may disclose your information to the relevant government authority or regulatory body. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond what is strictly necessary. We will notify you of any material changes to ourdata sharing practices before they take effect, where reasonably practicable.

phlago takes the security of your personal information seriously and implements industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and financial details remain protected at all times. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.

As a registered member of phlago based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data associated with your account. Where we are processing your data based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You may request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine law and applicable gaming regulations. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on the platform. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and applicable gaming regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. Technical and usage logs are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request early deletion of your data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We periodically review the data we hold to ensure that it remains accurate, relevant, and not retained longer than necessary. Our data retention practices are reviewed regularly to ensure ongoing compliance with Philippine data protection law.

phlago reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will notify registered members through the platform or by email where contact details are available. The updated policy will be published on this page with a revised effective date, and your continued use of the platform after the changes take effect will constitute your acceptance of the revised policy. We encourage all members to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or our data handling practices, please reach out to our support team using the contact details available on the platform. We are committed to handling your data responsibly and transparently at all times. This policy applies to all members using the phlago platform in the Philippines.